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Update Troubleshooting

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  • Update Troubleshooting

    Originally posted by Fei
    I've been said by support that my location been added to cities database and I have to update my Sapphire to get that.
    I have updated the app but don't see my city (Lubao, Philippines) anyway
    Most likely you didn't uninstall the old app copy or didn't reboot the device before installing an updated Sapphire.
    • Go to your phone applications page and select Sapphire. Be sure you have selected the application itself, not just a link to that.
    • Drag a Sapphire icon to Uninstall (trash can)
    • Reboot your device
    • Install a new, update Sapphire copy
    Now you should see the updated location database and your city there